Frequently Asked Questions
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Once you fill out our short questionnaire, we’ll determine if your insurance covers our services. If our services are covered by your insurance, we’ll match you with a dietitian based on your personal health goals and needs, and we’ll get you scheduled with a registered dietitian!
After your first appointment with your dietitian, you’ll receive access to other Swap Health benefits, like weekly cash back on nutritious groceries, to help you get to your health goals.
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Swap Health works with health insurance plans to make sure that your access to Swap Health is completely covered. That means if you have any insurance coverage through Medicaid, an MCO, or most commercial health insurances, you won’t need to pay for Swap Health. In rare instances, some users have a copay with their insurance but we’ll make sure you know ahead of time if that applies to you.
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Same-day cancellations and no-shows hurt our ability to help others in your community, so we ask that our members let us know about any changes to sessions, at least 24-hours prior to the scheduled session.
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Yes. If you feel your dietitian is not a good match for you, you can speak with our Care Coordination team, and we’ll assign you a new dietitian better suited to support you.
If you have a particular dietitian you would like to work with, please let us know, and we will try our best to accommodate your requests.
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During your first session, you will meet virtually (either by phone or video call) with your assigned dietitian for around 45-minutes. If you have accessibility concerns, please let us know in advance, and we will do our best to accommodate your needs!
You’ll discuss your overall health goals so we can determine how we can best support you and how you can get the most from the Swap Health app.
You can discuss how you’d like to receive support from our dietitians, if at all, and you’ll be given instructions on how to download the Swap Health app so you can start working on your health goals and earning cash back!
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For new members, follow-up sessions are generally 30-minutes long and take place on a weekly or bi-weekly basis. Your dietitian will work with you to find a cadence that works for you, so make sure to let your dietitian know if you need something more flexible.
During follow-up sessions, you and your dietitian can discuss your progress and talk about any challenges and/or successes you experienced since your last session. We understand progress is not always linear, so we encourage our members to discuss modifications to their recommendations during follow-ups!
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No, members do not have to commit to a certain amount of sessions/appointments, but we encourage members to take advantage of having access to our expert registered dietitians so they can reach their health goals!
Members are, however, required to attend sessions at least once every 8 weeks in order to maintain access to our benefits, like cash back on groceries.
If you schedule an appointment, however, we do ask you to attend your session or cancel within 48 hours of your scheduled appointment to respect dietitians’ times and to allow our other members to schedule appointments.
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Don’t worry, our platform was designed to be extremely easy to use and takes only a few minutes to get up and running. If you’d prefer to not use an app on your phone, you can also access SwapHealth directly from a laptop or desktop computer.
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In order to access the Swap app, and all other Swap Health services, you’ll need to meet with one of our registered dietitians.
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Every dietitian and health coach is certified, accredited, and vetted to ensure that you’ll be receiving high-quality care and attention.
Find Out If You’re Eligible in Minutes!
Take our short quiz and we’ll immediately let you know if you qualify for our services.
Your Journey with Swap Health
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Take the Short Eligibility Quiz if You Don’t Have a Referral
We’ll ask you a a few questions to determine if we are in-network with your insurance. If you are eligible, we’ll let you know immediately.
If you have a referral from your healthcare provider, go to part 4!
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Add Your Insurance Information
If you qualify for our services, you’ll be prompted to add your insurance information through our secure platform before scheduling your first session.
Our Care Team will conduct a benefits check, on your behalf, before your initial session. In the rare event we are not in-network with your plan and/or you have a copay or limited coverage, we’ll let you know in advance so you have the option to cancel your session.
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Schedule Your Session with a Swap Health Dietitian
Based on the information you provide while completing the Eligibility Quiz, we’ll match you with a dietitian we believe will be best equipped to support you.
Once you’ve successfully scheduled your first session, you’ll receive a confirmation email along with text and/or email notifications.
If you need to cancel or reschedule your session, we ask that you do so 24-hours before your schedule session.
Meet Your Assigned Dietitian
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First sessions typically last around 45-minute to give you and your dietitian enough time to get to know each other and to review what you expect from Swap Health and what your goals are.
After your initial session, if you’d like to request a different dietitian, you can reach out to our Care Team, and we’ll help you find a better fit for you.
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After your initial session, if you decide to continue working with your assigned dietitian, you’ll receive your first set of goals to work on between sessions. These goals are typically small, actionable goals that build up to larger goals. As you continue to progress towards your goals, you and your dietitian will determine new goals or revisit past goals to help you achieve long-term success.
Get Started on Your Goals, Start Earning Rewards, and More!
Between sessions, your dietitian will also be sending you important nutrition and lifestyle resources like meal and food recommendations, recipes, etc., to help you stay on track with your goals.
Remember, you can also utilize our Cash Back Rewards program to earn cash back on every grocery trip!
Maintaining and Managing Your Progress
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Many of our patients work with us for years, even after they’ve achieved their initial health goals to help them with maintaining their health.
While newer patients typically see their dietitian on a weekly basis, you and your dietitian can discuss adjusting how frequently you meet according to your needs and progress. We’re here to support you!
While you can opt out of receiving care from Swap Health at anytime, we recommend seeing your dietitian on a regular basis for consistent and sustainable results.